/* Director of Production Support Engineering
Caesars Entertainment — Las Vegas, NV (November 2021 – January 2025) */
> Oversaw a team of experienced engineers supporting multiple high-traffic platforms, ensuring incident management and release quality.
> Led initiatives to automate key processes, improving reliability and reducing manual interventions—experience directly transferable to QA
automation and CI/CD integration.
> Collaborated with development and product teams to identify root causes, reduce error rates, and refine QA strategies.
> Established clear KPIs for team performance, introducing a data-driven approach that improved collaboration between stakeholders and technical teams.
Site Reliability Engineer (Interim Manager)
Caesars Entertainment / William Hill — Las Vegas, NV (November 2020 – November 2021)
> Acted as interim manager, leading 2 teams of engineers through sprint planning, stand-ups, and agile workflows.
> Streamlined testing and incident management processes with robust metrics and SLAs, ensuring high availability and quality in production systems.
> Enhanced system monitoring with automated pipelines, reducing deployment errors and paving the way for a faster release cycle.Coordinated across diverse stakeholder groups, ensuring rapid resolution of defects and continuous feedback loops.
Site Reliability Engineer
Kaseya — Miami, FL (July 2019 – November 2020)
> Developed and implemented automated monitoring, testing, and alerting solutions to improve system reliability and performance.
> Collaborated with QA and development teams to identify critical defects early in the release process, reducing downtime and rework.
> Maintained CI/CD pipelines (Jenkins, GitLab) and employed tools like Terraform, Ansible, Kubernetes, ensuring seamless, high-quality software deployments.Software Development
Engineer in Test (SDET)
Kaseya — Miami, FL (July 2017 – July 2019)
> Led a global team of SDETs, managing workloads, code reviews, and sprint planning to meet aggressive release schedules—experience directly in line with managing offshore QA teams.
> Established automated testing frameworks for multiple enterprise applications, reducing overall test runtime by 400% using Docker and cloud-based test environments.
> Utilized Selenium and JUnit to implement robust test automation suites, integrating them into CI/CD pipelines to enhance continuous testing.
> Refactored automation codebase to eliminate false positives and improve test reliability, significantly reducing maintenance overhead.
> Created test plans, test cases, and comprehensive QA documentation to ensure consistent, high-quality releases.
